Returns & Refunds Policy

We want you to love your tea experience; however, if you are not satisfied with your purchase, we accept returns on unopened tea products and tea accessories within 30 days of delivery. Please note that for safety and hygiene reasons, we cannot accept returns on food items that have been opened or consumed.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Authorization and a shipping label.

2

Pack Your Items

Carefully place the unopened tea canisters or accessories in their original packaging to ensure they are protected during transit.

3

Ship the Package

Affix the provided return label to your parcel and drop it off at your nearest authorized shipping location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process a refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing